OS Ticket Upgrade Query

asit

Hi Support,

My current OS is RHEL 7.9, OS Ticket version is V1.10, PHP is 5.4.16 and MY SQL is 5.5.68. I want to upgrade my OS ticket to latest one i.e. 1.16.1.

My Query is:

Can I upgrade it to latest one, without disturbing my OS?
If OS or PHP or My SQL need to upgrade, how to upgrade?
If I will install a fresh RHEL 8.2 will all PHP and MY SQL to latest one, am i able to restore the SQL from old OSTicket?

Please help me here..

About this osTicket Installation
Server Information
osTicket Version v1.10 (901e5ea) — v1.10.7 is available
Web Server Software Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_auth_gssapi/1.5.1 mod_nss/1.0.14 NSS/3.28.4 PHP/5.4.16 mod_wsgi/3.4 Python/2.7.5
MySQL Version 5.5.68
PHP Version 5.4.16
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance

KevinTheJedi

asit

Can I upgrade it to latest one, without disturbing my OS?

Sure, that’s up to you.

If OS or PHP or My SQL need to upgrade, how to upgrade?

In order to run v1.16.1 you must upgrade your PHP to 8.0 and it’d be best to upgrade MySQL to 8 as well. If you do not know how to upgrade them please refer to your server’s documentation.

If I will install a fresh RHEL 8.2 will all PHP and MY SQL to latest one, am i able to restore the SQL from old OSTicket?

Yes, you can install all the requirements on a new server, mysqldump your current database, move the sql dump file to the new server, copy your include/ost-config.php file to the new server, import your data dump to MySQL on the new server, put the new osticket code in place, place the config file in the include directory, and update the database information in the config file to match your new server.

Cheers.