How do I make resolution details visible to all agents osTicket (1.15-git)
pilane Have you looked at this: https://docs.osticket.com/en/latest/Features/Visibility%20Permissions.html
@ntozier please assist
Tickets are only visible to the agents that have access to see them. So all agents would need to have access to the departments thats the ticket are in to be able to see the resolution details.
All my agents have extended access and are in the same department
