I've a question regarding the form to create a new ticket.
We'd like to have 3 different pages to open new tickets. Every of the 3 pages should represent one of three departments. Within this departments the help-topics differ so thats the reason why we want to use 3 differnt pages to open tickets. So if I open the page for Department A only topics from this departments should be shown.
Is there a way to accomplish this with os-Tickets?

Thanks in advance.
With kind regards
René

oase changed the title to Several input forms for 3 different departments.

You would need to make a page (html) with the form fields that you want and ise a scripting language to use the API to open the ticket from the data on the page form.

Hi ntozier,

but when I create a new "site" the system tells me, that ticket vars are only available on thank-you pages.
Or do you mean I should create a HTML-Page outside the os-ticket system and use JS to access the os-API to get the needed fields and values?
I checked the API-doc right now, but it seems, that it is not possible via the API to retrieve values for defined lists in the os-system for selectboxes?

Thanks in advance
René

    oase Or do you mean I should create a HTML-Page outside the os-ticket system and use JS to access the os-API to get the needed fields and values?

    Yes, this.

    oase I checked the API-doc right now, but it seems, that it is not possible via the API to retrieve values for defined lists in the os-system for selectboxes?

    Correct. You would either have to query the database to build the lists, or hand code them on your form. I would recommend that you query the database to build them so you only have to maintain one source of truth (in osTicket).

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