Hello! I run OsTicket 1.15 and would like to add a function for ticket detail page (email created tickets only). Target is to check against an external API if a ticket user (incoming email) is known in an external database (check for existing users). This Info should be displayed on (top of) the ticket details page. Is it possible via creating a plugin for this? Which existing plugin would be the best starting point for creating such a plugin? Or is there any other way to achieve this?

I'm not aware of plugin that does anything like this.

You might be able to utilize the authentication plugin and extend its functionality to check another data source.

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