Custom Field on New Ticket By Email

pitanni

Hello,
Is it possible to set a custom field when creating a new ticket from email?
Let me explain better, to each ticket we associate an order-id that I will take from the organization.

Thanks,
Donato

ntozier

pitanni Is it possible to set a custom field when creating a new ticket from email?

Sorta Yes. But its not easy or trivial. You would need to use REGEX to match specific things and then put a value into the field. I don't know how you would pull something out of the email to populate a specific field however.

pitanni

ntozier thanks.
Maybe I haven't made it clear, sorry.
I just wanted to understand what is the class that creates the ticket from the email, the order-id is get by another class from database.

cartmega

pitanni
Your question reminded me of this post I did some time ago.
If I am correct, you could achieve it using Motherload.
Is this what you are looking for?
https://forum.osticket.com/d/98011-motherload-for-osticket-new-plugin-by-cartmega/5

ntozier

I would think /include/class.mailfetch.php and class.mailparse.php

dasharathk

ntozier Hello, I have installed your ticket portal in my system and added the mail id, need your help to setup the auto ticket will generate while the user will send the mail to the mentioned mail id. I have enabled to auto corn but I am not understand which IP address i have to add

thank you,

pitanni

cartmega Thanks, very interesting.
For my case I solved it by changing the ticket class.
Thanks a lot anyway

cartmega

Hi pitanni ,
You modified the /include/class.ticket.php file right?
Well, for anyone reading this, you do not have to do that anymore.
With a small PHP script you can avoid hard coded modifications and next time you upgrade your osTicket you won't break all your mods.
Hope this helps someone.

ntozier

@dasharathk

Please don't hijack other peoples threads. Please start your own and include your environment details.
Also as a side note you should probably consult the docs.
https://docs.osticket.com/en/latest/Admin/Manage/API%20Keys.html?highlight=api