Hi, I am new to osTicket. I just set up an installation for a friend of mine. Unfortunately I have troubles in the admi section for some user settings. I don't get any options displayed (see screenshot). Have I done something wrong? Thanks for help!
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Environment details? (see Admin panel -> Dashboard -> Information)
PHP error logs?
Sorry! Server Ubuntu 20.04 PHP Version 7.4.3 Error in Apache error.log at Apache-restart: [Mon Jan 24 18:01:35.514917 2022] [mpm_prefork:notice] [pid 58069] AH00169: caught SIGTERM, shutting down [Mon Jan 24 18:01:35.677768 2022] [mpm_prefork:notice] [pid 59021] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations [Mon Jan 24 18:01:35.677855 2022] [core:notice] [pid 59021] AH00094: Command line: '/usr/sbin/apache2' [Mon Jan 24 18:03:08.650664 2022] [mpm_prefork:notice] [pid 59021] AH00169: caught SIGTERM, shutting down [Mon Jan 24 18:03:08.820581 2022] [mpm_prefork:notice] [pid 59063] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations [Mon Jan 24 18:03:08.820668 2022] [core:notice] [pid 59063] AH00094: Command line: '/usr/sbin/apache2' Klicked URL: http://65.108.146.226/osTicket/scp/settings.php?t=users But there is no answer on http://65.108.146.226/osTicket/scp/system.php as well
[Mon Jan 24 18:01:35.514917 2022] [mpm_prefork:notice] [pid 58069] AH00169: caught SIGTERM, shutting down [Mon Jan 24 18:01:35.677768 2022] [mpm_prefork:notice] [pid 59021] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations [Mon Jan 24 18:01:35.677855 2022] [core:notice] [pid 59021] AH00094: Command line: '/usr/sbin/apache2' [Mon Jan 24 18:03:08.650664 2022] [mpm_prefork:notice] [pid 59021] AH00169: caught SIGTERM, shutting down [Mon Jan 24 18:03:08.820581 2022] [mpm_prefork:notice] [pid 59063] AH00163: Apache/2.4.41 (Ubuntu) configured -- resuming normal operations [Mon Jan 24 18:03:08.820668 2022] [core:notice] [pid 59063] AH00094: Command line: '/usr/sbin/apache2'
That appears to be an apache only log and does not have any information that would help us. We're looking for PHP errors, or mysql errors, or connection logs showing errors. Also you haven't told us what version of osTicket you are running.
there are no php-errors or mysql errors when calling. there was one sql-error earlier today, but I had no idea where this was coming from
Version osTicket (v1.15.4)
interesting bug in my installation settings-users.inc.php AND users.inc.php were both empty. How can this happen?
@ntozier SOLVED
The only way that I can think that would happen would be if they didnt upload properly... or someone edited them and deleted the contents.