Help with Cron Setting to receive emails.

Wessie

I am having difficulty setting up the cron job to receive emails from my mailbox at my hosting co.

I have read through https://forum.osticket.com/d/99110-help-with-email-fetching

and suspect it may be a syntax issue .

I could not locate the actual cron file, so I asked my hosting provider to help after failing to issue the correct command in cPanel -> Cron Jobs. (I am a complete newcomer to this with ZERO php experience.)

My hosting provider tried several permutations but the script does not work. (is the apache username required?)

The last one they tried was :

0,30 * * * * /usr/local/bin/php -q /home/mynamexxxx/public_html/help/api/cron.php

This resulted in the following error :

/usr/local/bin/php -q /public_html/help/api/cron.php
Could not open input file: /public_html/help/api/cron.php

My Environment :

Server Information
osTicket Version v1.15.3.1 (65ca4e6) — v1.15.4 is available
Web Server Software Apache
MySQL Version 10.2.41
PHP Version 7.4.27
OSTicket is installed at : /home/MynameXXX/public_html/help

ntozier

Wessie /usr/local/bin/php -q /public_html/help/api/cron.php
Could not open input file: /public_html/help/api/cron.php

The issue is in the error. Cron could not open the file.
This could be a permissions or ownership issue.
What use is the cron running as?
What is the ownership and permissions on the file?