For 1.
There is not option to add that to a ticket... but you can go into your agent profile and change the "Reply Redirect" setting on your account to redirect you to the ticket instead of the Queue.
For 2.
Response alerts are in two different places.
User
Admin panel -> Settings -> Tickets and click on the Autoresponder tab.
Agent
Admin panel -> Settings -> Tickets and click on the Alerts & Notices tab.