I try logging in my admin account but getting response authentication required, do I need to do something else before logging in? thank you in advance.
LouCayetano Nope, just login with Agent or Admin account
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Environment details? (see Admin panel -> Dashboard -> Information)
ntozier when you can't log in it is not easy to get this info. maybe add what tables to scavenge it out of? i can get into the db with phpmyadmin
jenbeaven
That information isn’t pulled from the database.
Cheers.
KevinTheJedi OK, so it's a catch-22? can't log in and can't get the info without logging in? I reinstalled and got in but then this morning it's back to rejecting me.
No, we pull the info from the server. You can check your PHP version, MySQL version, etc. via command line and for osTicket you can look at the code files to see what version you are running.
resetting my password by writing a new one into the database works. update ost_staff set passwd = md5('thenewpassword') where username='theuserid';
