SMTP error

Dennism

I just cant make smtp sending email in osticket.
I always get error
Failed to connect to 123.123.123.123:587 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]
I think problem is because certificate is self signed.
any idea how to solve this I use osticket 1.14.8

ntozier

You would need to look at:

the firewall between your web server and the SMTP server to see if its getting blocked (most likely)
the logs on the SMTP server to see if they its getting blocked there.

Dennism

I have already checked that. I have installed thunderbird and tested on it and it works, but not with osticket.

ntozier

You installed Thunderbird on your web server and tested?

Dennism

ntozier
yes
whatever I tested it work but not on osticket. I have mailserver with self signed certificate and I think that is a problem.

ramrajone

Dennism
Dennism
The error message you getting "SMTP: Failed to connect socket: Connection timed out" is something blocking on the firewall
have you looked at logs to get a clue, is this a fresh install?
can you try with an FQDN?
check osTicket logs /scp/logs.php
I am not sure SSL self-signed would cause that

Dennism

yes I tried all of that, setup the same email settings in other webapp and it work. Checked all logs and no usefull info. I solved a problem with installing postfix on the server where osticket is installed and setup port 25 localhost for outgoing emails. And now it work.