File Upload Error 413 undefined for Staff when adding attachments: Page 2

File Upload Error 413 undefined for Staff when adding attachments

KevinTheJedi

Interesting. What error do you see when uploading 30 MB video? Do you get the File too large. error in the popup? Also, what field are you trying to upload the video to?

Cheers.

typer139

KevinTheJedi

I'm trying to find the actual cutoff of where it error's out.. I was able to get a 17MB file uploaded.. but when I upload a 30MB file.. or 100MB file.. I get this type of error, which was specifically for a 100MB file.

typer139

typer139
I just tried and a 28.5MB video worked.. but a 29.5MB (and above) didn't..

.. and here's the failed request from the console. Sounds like this might be more of an IIS thing.. The posts to "attach" in the network pane don't show a response..

KevinTheJedi

@typer139

Right click and Inspect the page, go to the Network tab, make sure to enable the setting to preserve the logs (in network tab), upload the file, and when you see the failed request in the network tab click it. This should contain a more detailed error. Some times it does some times it doesn’t, just depends on what’s happening.

Cheers.

typer139

Found it and fixed it!..

For me there's an IIS setting in system.webServer/security/requestFilter -> requestLimits -> maxAllowedContentLength that had a 30MB limit. I updated it to 250MB (in bytes) and my upload problem went away..

Here's the page that shows how to update that setting through the IIS UI.

https://www.inflectra.com/support/knowledgebase/kb306.aspx#:~:text=By%20default%2C%20IIS%20web%20server,uploads%20something%20larger%20than%2030MB.

mattylee13

I have found the same fix mentioned by typer139 using NGINX and adjusting client_max_body_size 125M;
see link here: https://docs.rackspace.com/docs/limit-file-upload-size-in-nginx

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