I would like to be able to set which knowledgebase categories can be accessed by which department or team.
Since we are planing to incorparte HR into the ticketsystem our IT Department should not be able to see the private knowledgebase articles from the HR department.
Or is their another way to do that?
Feature Request Knowledgebase access based on department
These days feature requests are usually done over at github. Open an issue report and pre-fix the title with [Feature Request] here: https://github.com/osTicket/osTicket/issues/new/choose