Hi,
I downloaded and customized the osTicket as I wished. The version and server details are as follows,

  • OSTICKET VERSION - 1.15.4
  • OS - Windows 10
  • Server - WAMP server

So, what I need to do is, call an API to get the customer details and product details into the customized forms I created, in the ticket creation.
This is the customized forms I created. I need to integrate my external customers API with entering the serial number in product details form and fetch the JSON data into the rest of the fields in both customer details and product details forms.

What should I do? Is that possible in osTicket?
Help me !!
Thank you.

7 days later

This isn't something that yu can just do in osTicket. You would have to alter the core files to contact the other data source and pull the dta that you need. That means that you would need to customize the core files.

Write a Reply...