Getting PHP Fatal Error while Opening a ticket

kalepranali044

When I am trying to create a new ticket while clicking on open it is giving us error as site cant be reached but the php error is as below.

[12-Nov-2021 05:48:56 UTC] PHP Fatal error: Uncaught ObjectNotUnique: One object was expected; however multiple objects in the database matched the query. In fact, there are 2 matching objects. in /home4/public_html/upload/include/class.orm.php:1363
Stack trace:
#0 /home4/public_html/upload/include/class.orm.php(606): QuerySet->one()
#1 /home4/public_html/upload/include/class.thread.php(3240): VerySimpleModel::lookup(Array)
#2 /home4/public_html/upload/include/class.orm.php(381): ObjectThread::lookup(Array)
#3 /home4/public_html/upload/include/class.orm.php(417): VerySimpleModel->get('thread', NULL)
#4 /home4/public_html/upload/include/class.ticket.php(902): VerySimpleModel->__get('thread')
#5 /home4/public_html/upload/include/class.ticket.php(3482): Ticket->getThread()
#6 /home4/public_html/upload/include/class.ticket.php(4398): Ticket->logEvent('created', NULL, Object(User))
#7 /home4/public_html/upload/open.php(45): Ticket::create(Array, Array, 'Web')
#8 {main}
thrown in /home4/public_html/upload/include/class.orm.php on line 1363

Please help u s\with this as our customer is not able to raise the ticket.

PHP Version is 7.4.25
OS Ticket is 5.7.23
Mysql is 7.4.25

ntozier

The system is looking something up and getting more than one match and it should not.

What is it looking up? I'm not sure. You will need to look at your tables and see if there is two records with the same id.

I would look at users first, and then at forms.

kalepranali044

ok thank you for your response