I followed your tutorials for install and configuration of email settings. Everything seems to be working correctly with the exception of email fetching. I’ve made sure my IMAP+SSL server and protocols are correct, I’ve also tried this with POP+SSL and got the same results. Please see below screenshot for email fetching settings.
I’ve also made sure Email Fetching option was enabled in email settings AND on the email being configured. What do you advise to check next? Are there any steps we may be missing?
Some additional information:
We are running Windows Server 2012
We are running osTicket version 1.15.4
We are running MySQL version 5.5
We Are running PHP version 7.3.31
We are running IIS with PHP Manager installed
thanks in advance!!!!!!