Hello,

I would like to know if it is possible to change the value of the EMAIL field by another EMAIL field that I create.

Reviewing the code I have seen that this variable $recipients retrieves the value of the Email field of the user's form.
(include\class_ticket.php line 2993)

My objective is to change this value "email" that has this field by a new one that I have created and that at the moment of changing the state of a ticket it does not recover the value of the field "email", but, the one of "emailAlt" that is the new one.

Thank you,

Best regards.

This is not something that can be done in the UI currently. i.e. this is not a feature in osTicket at this time, nor am I aware of something like this being on the roadmap. You would have develop the feature yourself by altering the core files of osTicket.

Thank you!

Do you know where I can post this note in another forum, in case other developers can help me?

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