HTTP ERROR 500

fatema

Hello;
Today I got error in my xampp saying" MYSQL shutdown unexpectedly." and I fix it. but now when I want to open my osticket it says "HTTP ERROR 500" what should I do? reinstall the osticket again or what?

thank you

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?

A HTTP 500 error is an internal server error. This is a pretty vague error, and doesn't convey any meaningful information other than saying "Hey there is an internal server error".

You would need to consult your [unknown] webserver logs, PHP error logs, and MySQL error logs to see what is going on.

I doubt that re-installing osTicket would fix the issue, you would need to troubleshoot the server.

zaliyo

Please follow the steps mentioned here.
[3rd party link removed by admin]

To get the details on 500 Error, enable your 'display_errors' - on in your php.ini file and restart apache.

KevinTheJedi

zaliyo

This is a very old thread. Also you posted a 3rd party link to a theme that is not developed nor maintained by the core osTicket devs. If you have issues with a 3rd party theme then you must contact the developers of that theme for further assistance.

Cheers.