Ive got a couple of issues going on, but will outline those in other posts.

I am dealing with an error ive not seen before, and my MySQL experience is null.

Here is the error:

DB Error #1062

Duplicate entry '3893-391-D' for key 'file-type' ---- Backtrace ---- #0 C:\xampp\htdocs\Support\include\mysqli.php(204): osTicket->logDBError('DB Error #1062', '[INSERT INTO `o...') #1 C:\xampp\htdocs\Support\include\class.orm.php(3133): db_query('INSERT INTO `os...', true, true) #2 C:\xampp\htdocs\Support\include\class.orm.php(597): MySqlExecutor->execute() #3 C:\xampp\htdocs\Support\include\class.attachment.php(161): VerySimpleModel->save() #4 C:\xampp\htdocs\Support\include\ajax.draft.php(101): GenericAttachments->upload(Array) #5 C:\xampp\htdocs\Support\include\ajax.draft.php(300): DraftAjaxAPI->_uploadInlineImage(Object(Draft)) #6 : DraftAjaxAPI->uploadInlineImage('3893') #7 C:\xampp\htdocs\Support\include\class.dispatcher.php(145): call_user_func_array(Array, Array) #8 C:\xampp\htdocs\Support\include\class.dispatcher.php(38): UrlMatcher->dispatch('3893/attach', Array) #9 C:\xampp\htdocs\Support\include\class.dispatcher.php(120): Dispatcher->resolve('3893/attach', Array) #10 C:\xampp\htdocs\Support\include\class.dispatcher.php(38): UrlMatcher->dispatch('/draft/3893/att...', NULL) #11 C:\xampp\htdocs\Support\scp\ajax.php(262): Dispatcher->resolve('/draft/3893/att...') #12 {main}

Not sure what action generated the error as it was over the weekend.

I am running 1.10 through Xampp on a Windows 2008r2 OS.

here is my system information. Please let me know what else might be helpful.

Server InformationosTicket Versionv1.10 (901e5ea) — Up to date Web Server SoftwareApache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.6.23MySQL Version10.1.13PHP Version5.6.23PHP Extensionsgdlib Used for image manipulation and PDF printing imap Used for email fetching xml XML API xml-dom Used for HTML email processing json Improves performance creating and processing JSON mbstring Highly recommended for non western european language content phar Highly recommended for plugins and language packs intl Highly recommended for non western european language content fileinfo Used to detect file types for uploads APCu Improves overall performance Zend Opcache Improves overall performance PHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not working date.timezone Database Information and UsageSchemaOST (localhost) Schema Signature98ad7d550c26ac44340350912296e673 Space Used19.45 MiBSpace for Attachments8.87 MiBTimezone