This is my first contribution to the community. Its not perfect but it does the job simply. I needed the pre-made replied (or knowledge base as they are sometimes referred to as) to show up on the new ticket page under the staff panel. Below is the code that ROUGHLY accomplishes this.

I would like

PRE MADE REPLIED ON NEW STAFF TICKET CREATION

Open file /include/staff/newticket.inc.php

FIND:

<tr>

<td align="left"><b>Subject:</b></td>

<td>

<input type="text" name="subject" size="35" value="<?=$info?>">

 <font class="error">* <?=$errors?></font>

</td>

</tr>

DIRECTLY BELOW THE ABOVE MENTIONED CODE ADD:

<tr><td style="height"></td></tr>

<tr><td><b>Canned Response:</b></td><td>

<?

$sql='(SELECT premade_id,title FROM '.KB_PREMADE_TABLE.' WHERE isenabled=1)';

$canned=db_query($sql);

if($canned && db_num_rows($canned)) {

?>

<select id="canned" name="canned"

onChange="getCannedResponse(this.options.value,this.form);this.selectedIndex='0';" >

<option value="0" selected="selected">Select a premade reply</option>

<?while(list($cannedId,$title)=db_fetch_row($canned)) { ?>

<option value="<?=$cannedId?>" ><?=Format:($title)?></option>

<?}?>

</select>   <input type='checkbox' value='1' name=append checked="true" />Append

<?}?>

</td>

</tr>

REPLACE:

<textarea name="issue" cols="45" rows="7" wrap="soft"><?=$info?></textarea>

WITH:

<textarea name="issue" id="response" cols="45" rows="7" wrap="soft"><?=$info?></textarea>