Email fails to other domains

pouipsch

Hi,

I am setting up osticket 1.6 RC5 on a unbuntu server.

When tickets are created via email from anyaddress@mydomain.com no problem they receive a confirmation message with ticket number.

However, whenever a ticket is created via email from another domain like gmail or hotmail for example, the ticket is created and goes into the right queue, but the sender never receives the confirmation message with ticket number.

I'm scratching my head with this as if it's sending to everyone@mydomain.com I don't see why it wouldn't send to other domains.

I imagine it's down to smtp settings but I'm not sure where to go with this ...

Any input on this would be greatly appreciated,

Thanks in advance

Tom

jtaubman

Make sure the from email address which OsTicket is using is on your domain.

Most mail servers will only handle mail where at least one of the addresses is local to it.

jcolorador

Hey, how are you? i really need your help... i've just finished to install osticket, and my email configuration is not working, I am openning tickets but the email is not send to any email address, even those that are from my domain, can you help me please?

Thank you so much for your answer

rsnooks

Hi,
I am setting up osticket 1.6 RC5 on a unbuntu server.
When tickets are created via email from anyaddress@mydomain.com no problem they receive a confirmation message with ticket number.
However, whenever a ticket is created via email from another domain like gmail or hotmail for example, the ticket is created and goes into the right queue, but the sender never receives the confirmation message with ticket number.
I'm scratching my head with this as if it's sending to everyone@mydomain.com I don't see why it wouldn't send to other domains.
I imagine it's down to smtp settings but I'm not sure where to go with this ...
Any input on this would be greatly appreciated,
Thanks in advance
Tom

Hey Tom,

Did you ever find a solution to this as i am having the exact same problem.

Thanks,

Reiss.

drankur

hey i am getting smae problem, anyone have the solution