Dear ntozier,thank you for your help..upgraded to version 1.9.the issue solved.

thank you diriSK solved..

i'm sorry for the lack of screenshot.kindly refer with the attached picture. as the client name is displayed is the autoreply new ticket signature.version 1.8.2

Hi, is there a way to the company name variable to like 'coname' or anything? as i found out that after client issue ticket the signature in the auto reply will display asYour <client name> Team,