K
kaspis

  • Dec 18, 2018
  • Joined Dec 6, 2018
  • 0 best answers
  • Have just installed fresh copy of 1.11-rc1
    Email settings: SMTP with authentication. All emails are working fine and being delivered to users and agents, except this case:

    • User opens a ticket by sending email to support email - piping registers ticket and send email to agent
    • Agent replies to ticket - User is informed by email
    • User replies to agent's reply by email - reply is registered and visible in desk's website, but agent is not informed by email. Also an "API Unexpected Data. system_emails: Unexpected data received in API request" warning is registered in System log.
      I have checked all possible options in the New message alert setting:

    Can it be related to the new unstable release or should I search for the problem somewhere else?