osTicket v1.18 has been released and includes important fixes that you should make sure are added to your helpdesk. We have also updated the language packs and plugins!

For a complete list of improvements, fixes, and changes please check our release notes.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.0-8.2, and installing the OAuth2 Plugin which will eliminate the need to store email passwords locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.0-8.2.

We have provided guides for setting up OAuth Authorization as well as OAuth Authentication on our documentation website.

Upgrading Your Testing Helpdesk

Note: Before upgrading osTicket, be sure to check your PHP version to make sure it is compatible. osTicket v1.17+ requires PHP 8.0-8.2.

You can check out the upgrade guide for complete instructions on how to upgrade your helpdesk. If you are installing osTicket for the first time, then simply download osTicket and follow the installation guide.

Please be sure to upgrade your plugins as well as any language packs you have installed.

Note: You will need to download the OAuth2 Plugin in order to use modern authentication.

If maintaining your osTicket installation is becoming daunting, we would encourage you to consider osTicket as a hosted service – we can even import data from your current installation. With SupportSystem’s turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.

Maintenance Releases

For osTicket users who are unable or unwilling to upgrade, we highly recommend upgrading to the maintenance release, v1.17.4. These new maintenance releases address security vulnerabilities affecting prior releases. These fixes have also been integrated into v1.18.

Need help? – Contact us for professional support.

Latest Development

To keep up with future development in the works for osTicket, feel free to follow our osTicket Roadmap on GitHub.

Cheers,
The osTicket Team.