We have a list of products that users can select from a custom list when creating a new ticket. Items from the list have properties (brand, model, ...).
From the agent point of view, we'd like to have these properties to be viewable in the ticket view... Right now, agents only see the selected item but its properties aren't displayed sadly...
Is anyone facing this issue too? Is there a solution for this? Hovering the item for extra info?
