Hi,
there is a way to customize ticket queues for users? I only see for Agent and i would like to have for user too

i would like that user can modify their column, or alternatively that some agents may do so

Users do not have Queues in osTicket at this time. I do not know if there is a plan to implement this, but I doubt it since most users can only see their own tickets.

If this is something that you really need then you would need to edit the core files to achieve something like this. As with all mods you would be on your own to figure out how to do this and implement it.

Ok thanks
Do you know which files would be to modify?
I think ticket.php and ticket.inc.php is that right?

Those would be my guesses.

is there a way to let customers edit the columns they can see?

This is not a feature in osTicket at this time.

I do not know if this is even on the roadmap to be developed.

15 days later
Write a Reply...