Creating Sub-Organizations?

JuVDC

I think the answer is negative, but I just want to be sure.. 🙂
Like it is possible to have sub-departments, is there a way to create sub-organizations for end-users? So to nest organizations under one.
For instance gathering end-users under regional units of one organization.

FunkFuMaster

Not sure, if I've understood your question correctly.

I don't think there's any way to create sub-orgs, like sub-depts.

But I'll have a stab at it, anyway..

Please Note : This is not a proper solution, but just a possible workaround.

Create a custom list for various regional units of an organization (Example : North, South, East, West).
Under Manage Forms, create a new Form, and add the above custom list as a new field to this form.
Under Agent Panel, select the user(s), and add the above custom form.

I'm assuming that you'd like to implement something like this, to perform some type of automatic action, upon ticket creation, such as auto-routing tickets to certain departments/teams/agent, based on the user's sub-org / regional unit.
This can then be achieved via Filters, with the Matching Criteria based on value selected from the regional units drop-down.

JuVDC

Hey @FunkFuMaster thanks for your suggestion 🙂 Indeed that is an option. But I was hoping to still create different organizations so that I could benefit from the "ticket sharing" setting for Orgs. Because we'd like end-users from the same region to see all tickets submitted from their region...
I guess, if there's no other options, I'll create these orgs but they all be standing at the same hierarchical level...

Ticket Sharing
Organization ticket sharing allows members access to tickets owned by other members of the organization.

FunkFuMaster

JuVDC ... umm... without any kind of custom-code, the next best obvious work-around would be to create separate top-level organizations for each regional unit.. Example AMCE & Co. (North), ACME & Co. (South), and so on..

JuVDC

FunkFuMaster Indeed.... thanks!