Fetching email from Google

halmaclean

I'm running version 1.10.1 and attempting to get email fetching from google working for the first time. I believe I've got all the required settings in place within the admin panel. Email address is set, imap details are in place, etc.

I read on these forums that I may also need to add a cron script for this to work - but that's not included as part of the video tutorial...

Would I still need to add to crontab, or would a simple upgrade to v1.15 help?

Thanks!

FunkFuMaster

Hi,

There are 2 options for fetching emails 1. Using standard crontab, and 2. using something what osTicket terms as Fetch on Auto-cron

Here's what the osTicket official documentation has to say about the Fetch on Auto-cron option..

This is internal task manager triggered by staff’s activity, no external setup required! If enabled, emails are fetched based on activity of a logged in staff member at an interval set for each of the email accounts.

Please note that nothing happens if no one is logged in.

As for Option 1. - Yes, you have to use crontab ... The cron script comes bundled with the osTicket installation, and is usually found under the api folder of your osticket installation folder.

halmaclean

FunkFuMaster Thanks for that... I will give the fetch on auto a go, but ultimately want to be notified when a new ticket arrives to prevent the need for logging in. I've got the Cron script and the docs guide for osT gives me a clue how to construct the crontab line, so let's see 🙂

I guess upgrading to 1.15 is probably a Very Good Idea too 😃

FunkFuMaster

yeah ... I too use the bundled cron script .. It's called cron.php

One of the osTicket instances I manage is on v1.14.3, and the cron scipt came bundled with it. So, it's not something that available only with 1.15x