Hi,

We have multiple Top-Level help-topics, each with it's own custom Ticket Number Format

For Example - IT is a Parent/Top-Level Help Topic with a custom ticket number as ALP/IT/####
Similarly Sales is another Parent/Top-Level Help Topic with a custom ticket number as ALP/SALES/####

Now, each of these Parent/Top-Level Help Topic has multiple Child/Sub Help Topics.

For For Example - IT has child/sub Help Topics such as

  • Hardware
  • Software
  • Local Network
  • Internet

Now, currently, it seems like the Child/Sub Help Topics don't Inherit, the Ticket Number Format from the Parent Help Topics

Is there any way to achieve this ?

@FunkFuMaster

Yes, update each child Topic with the appropriate Ticket Number Format. They will not inherit as they are their own Topics with their own settings.

Cheers.

I specified the same ticket numbering format as the Parent Topic, and so specified the same Ticketing number sequence format .. Seems to give the desired result.

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