Email fetching - cron.php only supports local cron calls

Nizzo

Hi,

I've been trying to get the Fetch email to work using my hosting company planner, when i run the script using 'php -f' it works fine and i can receive emails/tickets.

This is the error i get from the task planner:
cron.php only supports local cron calls - use http -> api/tasks/cron

I created a folder called /tasks/cron and copied over cron.php to that folder and added the task planner to point to this:
https://mydomain.com/api/tasks/cron/cron.php

Running it this way gives me this error:
api.cron.php cannot be found.

I copied api.cron.php to api/tasks/cron and i get the error:
System Error (which is the error message in the php file if main.inc.php is missing)

I edited api.cron.php and added the full path to main.inc.php instead of ../main.inc.php.

Doing this gave me the same original message:
cron.php only supports local cron calls - use http -> api/tasks/cron

How can i fix this?

ntozier

Nizzo I've been trying to get the Fetch email to work using my hosting company planner, when i run the script using 'php -f' it works fine and i can receive emails/tickets.

Chances are your hosting company planner is not hosted on the same machine and running cron locally. You would need to check with your hosting company to find out if this is correct. Although running it manually works, so the problem is not with the command that you are running or the script.

You would probably need to configure an API key, edit the rcron.php [from the /scripts foled in the download archive] to add the API key, and use the rcron.php.

Alternatively, there are other web base hosted cron solutions that have been posted about here on the forums.

Nizzo

The task planner from the hosting is actually running fine because it shows the errors i gave you earlier.

Nizzo

What i meant to say is if i get that error msg cron.php only supports local cron calls - use http -> api/tasks/cron, doesnt it mean the task planner is working and running the script?

Nizzo

So i ran more tests to make sure the hosting task manager work and it does.

The issue is with the cron.php and with rcron.php.

When i run them i get errors, even from other servers. So i am obviously doing something wrong.

When i run the cron.php it complains that am not running a local cron call and to use api/tasks/cron

When i use rcron.php it gives me an error saying the document has been removed.

Lets assume osTicket is running on my hosting company and i want to run the cronjob from my home server, how can i get this done?

KevinTheJedi

@Nizzo

If you are getting the error cron.php only supports local cron calls - use http > api/tasks/cron then that means you are attempting to call the local cron from an HTTP/HTTPS request rather than at the server level (real cronjob - crontab entry). If HTTP/HTTPS request is your only option, then you will need to follow the instructions in the Docs (specifically the EXTERNAL TRIGGERING USING WGET section):

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html#schedule-polling

You may also utilize the rcron.php option listed here:

https://github.com/osTicket/osTicket/blob/develop/setup/scripts/rcron.php

Cheers.