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quanduong

I have to restart OSTicket server (Centos 8) every morning in order for OSTicket website to load
How do i check for services and logs file

quanduong

osTicket (v1.14.2)

quanduong

after reboot server, only a 2 out of 3 computer can login to osticket, the others get http 500 error

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

You would need to check your [unknown] ]webserver error logs. php error logs, for errors.

Also 1.14.2 is really old. You should upgrade.

quanduong

Server Information
osTicket Version v1.14.2 (cba6035) — v1.14.7 is available
Web Server Software Apache/2.4.37 (centos)
MySQL Version 8.0.21
PHP Version 7.4.16
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended
Database Information and Usage
Schema osTicket (localhost)
Schema Signature 4bd47d94b10bd8a6bab35c119dadf41f
Space Used 13.64 MiB
Space for Attachments 5.03 MiB
Timezone PDT (Interpreted as America/Los_Angeles)

Installed Language Packs
English (United States)
en_US — include/i18n/en_US

KevinTheJedi

@quanduong

For one you are using a really old, outdated version of osTicket and you need to upgrade to either v1.14.7 or v1.15.3.1 and retest. Also, if you're having to restart the server to get osTicket to work I don't think this issue would be on the osTicket side, rather the server itself. It would be helpful for you to check all the stats (CPU usage, RAM usage, available storage, etc.) and logs (general server logs, PHP logs, MySQL logs, etc.) on the server to see if there is an underlying issue somewhere.

Cheers.

quanduong

how do i check on PHP and MySQL logs, i am new to this also this is on Centos 8

KevinTheJedi

@quanduong

Unfortunately, this is out of the scope of the osTicket software and differs highly depending on your setup. There are many guides online that explains how to do this. I would simply google "How to check PHP logs on CentOS 8?" and "How to check MySQL logs on CentOS 8?" to get started.

Cheers.