Is there a feature where sub-task (or child task) are created automatically when a parent ticket is created?
For example user opens request for hardware, task1234 is created. Then two other tasks are automatically created MTask1234 for management approval and then OTask for the team to order the equipment once it has been approved by management. Basically it would be similar to the ticketing system ServiceNow.
From what I noticed on osTicket, an admin has to manually create a child-task and send it off to the appropriate team once the parent ticket is created. I was wondering if there was a feature where a ticket creates 2 additional task automatically once the main request is created. If that isn't a feature now, is there a way for one to do that? I presume we'd have to do something with the .php and database files but I have no clue on how to go about it.
currently running version 1.15.3.1
Thanks!
