ramrajone
Of course. But the situation is different. Wie have one mailbox with two adresses - primary (due to exchange) and secondary (due to exchange). You send one! mail to secondary mailbox -> double ticket.
I found one entry in the logfile, but i cant verify that it is in connection with the problem:
[INSERT INTO ost_thread_referral
SET thread_id
= 9747, object_id
= 4, object_type
= 'D', created
= NOW()] Duplicate entry '4-D-9747' for key 'ref'
---- Backtrace ----
#0 (root)/include/mysqli.php(201): osTicket->logDBError()
#1 (root)/include/class.orm.php(3466): db_query()
#2 (root)/include/class.orm.php(658): MySqlExecutor->execute()
#3 (root)/include/class.thread.php(1954): VerySimpleModel->save()
#4 (root)/include/class.thread.php(380): ThreadReferral::create()
#5 (root)/include/class.ticket.php(3035): Thread->refer()
#6 (root)/include/class.thread.php(588): Ticket->systemReferral()
#7 (root)/include/class.thread.php(903): Thread->postEmail()
#8 (root)/include/class.mailfetch.php(882): ThreadEntry->postEmail()
#9 (root)/include/class.mailfetch.php(954): MailFetcher->createTicket()
#10 (root)/include/class.mailfetch.php(1034): MailFetcher->fetchEmails()
#11 (root)/include/class.cron.php(25): MailFetcher::run()
#12 (root)/include/class.cron.php(110): Cron::MailFetcher()
#13 (root)/include/api.cron.php(19): Cron::run()
#14 (root)/include/api.cron.php(40): CronApiController->run()
#15 (root)/api/cron.php(23): LocalCronApiController::call()
#16 {main}