can't upload attachments larger than 256 kB

mangoo

I've recently upgraded to osticket v1.15.3.1.

Unfortunately, a few days later, I've noticed that I'm no longer able to upload attachments larger than 256 kB.

In PHP, I have the following settings (confirmed by phpinfo):

post_max_size = 50M
php.ini:upload_max_filesize = 50M

In Settings -> Tickets -> Configuration, I have maximum attachment size set to 50 mb, the largest value available.

There is no error in the log.

When I try to upload an attachment larger than 256 kB, I see a popup saying "File is too large undefined" - as on the attached screenshot.

Please let me know how to debug this, because right now, our workflow is seriously broken.

mangoo

It turns out this value was never changed, even though it was being set from osticket admin interface:

mysql> select * from ost_config where `key` = 'max_file_size';
+----+-----------+---------------+--------+---------------------+
| id | namespace | key           | value  | updated             |
+----+-----------+---------------+--------+---------------------+
| 52 | core      | max_file_size | 262144 | 2021-08-27 23:13:14 |
+----+-----------+---------------+--------+---------------------+

After setting it to 40 MB inside the database, I'm able to upload files. Though it's highly annoying.

mysql> update ost_config set value = '41943040' where `key` = 'max_file_size';
Query OK, 1 row affected (0.00 sec)
Rows matched: 1  Changed: 1  Warnings: 0

mysql> select * from ost_config where `key` = 'max_file_size';
+----+-----------+---------------+----------+---------------------+
| id | namespace | key           | value    | updated             |
+----+-----------+---------------+----------+---------------------+
| 52 | core      | max_file_size | 41943040 | 2021-08-27 23:13:14 |
+----+-----------+---------------+----------+---------------------+
1 row in set (0.00 sec)

ntozier

There are two places in osTicket Admin panel that you would need to change the settings.

Admin panel -> Settings -> System
Scroll down to Attachments Storage and Settings:
This is where you set the allowed attachment sizes for Agents.

Admin panel -> Settings -> Ticket
scroll down to Attachments
Click the Config button
This is where you set the allowed attachment size for Users.

I see from your post that you only mention one of these two places.
max_file_size is the one for Agents set at Admin panel -> Settings -> System