So I discovered something today that I would like to bring attention to so that I can understand why this is done this way.
So like many others, I am having email issues. I am attempting to figure out the combinations that will allow me to notify all agents of a ticket that gets created and replied to no matter who does it. In attempts to better understand this, I reset all of my departments, teams and agents. (My DB is actually live but still young and so there are no real agents other than myself) So there was no hard feelings when it came time to do that. during my "purge" My boss called me and I went to look for a closed ticket. I found it, attempted to open it up and I was greeted with an "Access Denied"
I was scratching my head on this because, well, I am the administrator. I have access to everything . . . . so I thought. After a quick look in the forums, I found out that in my purge, I accidently and unintentionally removed myself from accessing the depart for that ticket. So here is my question:
Why would an administrator have the ability to cut themselves off from the rest of the reported tickets? As an administrator, (I feel) I should be able to access everything regardless of what the settings are. The admin should be a super user in a sense because this is the guy or gal that everyone else goes to for their issues with the system.
I guess another good question should be, is there a super user unto which I am unaware of?
I have since fixed the access issue. Really easy with the help of the forums THANK YOU! I just would like to know the thought process behind that ability is all. Thoughts?