Alerts not sending from default alert email.

apelc

I am having trouble understanding this feature. I have gotten everything to work flawlessly besides the default alert email. I would like to have all alerts sent to agents to come from default alerts email, but instead they come from the default system email. Everything works when testing through diagnostics manually. What is the point of the default alerts email? Also the no reply email? Where do you specify WHEN it's going to use a certain email?

Thanks for any help,

ntozier

You seem to be talking about two different things.

First lets start off by going to: Admin panel -> Emails -> Settings
You set the Default System Email and the Default Alert Email here.

The second thing that you mentioned sounds like the example emails configured here:
Admin panel -> Emails -> Emails

These are default settings that you can use or not use as you see fit. They should be tailored to your use case.