Hi,
I would like to provide suggestion in the user's text box in new ticket form.

for example, if user ever type "email problem" in the case title text box, it will give suggestion several subject that contain "email problem" that they ever type

it is something like this

is this browser feature or need to be code?
if it is code, does it complicated? where should I put the code?

  • RBGE replied to this.

    imanuelr Yes, this is doable. You'd first need to create a list containing all the values, then in your custom form you can set the widget as "Typeahead" as in the example below:

    This would then auto-complete all possible values as the user starts typing:

      I think that is different case.
      in my case, it can be anything. and I can't define the values. it's more like cache. autofill or autocomplete in a browser. case title is one of the example.

      this is another example

      The Check Ticket Status / login page (your image) should NOT offer type ahead on available ticket numbers.
      As that is essentially the same as saying "here is the password".

        ntozier that showing because previously I have check that ticket number.
        that showing in that text field, is that browser feature? or html feature ? or something else?
        can i enable type ahead in my new ticket form?

          That showing is being done by your web browser.

          Write a Reply...