Is it possible to make an "End of next Business day" SLA? We currently have it set for 24 hrs grace period but that isn't going to be accurate for our metrics review. If there is an SLA plugin I'd be open to that as well.

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Environment details? (see Admin panel -> Dashboard -> Information)

Is your company open 24 hrs a day? If not, then wouldn't 8-9 hours be more in line with what you are talking about?

Also you could set your schedule hours of operation.

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