Custom section break does not show in ticket view.

bordeaux

Hi, I want to display the "Section Break" field in ticket view.

Open ticket display:

Ticket View:

Section Break fields "Customer Service Department" and "NRW Department" must display on the ticket view.
I have check the codes of tickets.php but I do not know where to modify it.

Btw, this is the current version I'm using:

Thank you in advance.

ntozier

Re: Open ticket display:

Opening a ticket is the act of opening a ticket... Tickets do not have Departments until after they are created. So there wouldn't be anything to display on the open ticket page...

For Agents the Department is already displayed when you view a ticket.
For Users the Department is already displayed when you view a ticket.

Re: Ticket View:

I don't think that section breaks work that way... but I have asked the Devs to take a look at this thread to see what they have to say. I suspect that you would have to customize the product yourself by editting the core files to display the section breaks.

KevinTheJedi

@bordeaux

By default, Section Breaks are only displayed when the Form itself is displayed. Section Breaks will not be displayed in the Ticket Header. If you would like them to be shown in the Ticket Header then you will need to modify the code.

Cheers.