[resolved] error #1054

kasreb

Hello!
I don't see new tickets as an agent

[SELECT A1.number AS number, A1.ticket_id AS ticket_id, A1.source AS source, A1.lastupdate AS lastupdate, B2.subject AS cdata__subject, A1.isoverdue AS isoverdue, B4.name AS user__name, B2.priority AS cdata__priority, B5.firstname AS staff__firstname, B5.lastname AS staff__lastname, B6.name AS team__name, A1.team_id AS team_id, A1.isanswered = '0' AS 2GkBZxz, (SELECT COUNT(R0.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = 'T' AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_entry R0 ON (Q7.id = R0.thread_id) WHERE Q8.ticket_id = A1.ticket_id AND NOT R0.flags & 4 != 0) AS _thread_count, (SELECT COUNT(R1.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = 'T' AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_entry R0 ON (Q7.id = R0.thread_id) LEFT JOIN ost_attachment R1 ON (R1.type = 'H' AND R0.id = R1.object_id) WHERE Q8.ticket_id = A1.ticket_id AND R1.inline = 0) AS _att_count, B7.expire > NOW() AND NOT B7.staff_id = 1 AS _locked, (SELECT COUNT(R0.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = 'T' AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_collaborator R0 ON (Q7.id = R0.thread_id) WHERE Q8.ticket_id = A1.ticket_id) AS _collabs, COALESCE(B5.firstname, B5.lastname, B6.name, 'zzz') AS assignee FROM ost_ticket A1 JOIN ost_ticket_status A2 ON (A1.status_id = A2.id) LEFT JOIN ost_thread A3 ON (A3.object_type = 'T' AND A1.ticket_id = A3.object_id) LEFT JOIN ost_thread_referral A4 ON (A3.id = A4.thread_id) LEFT JOIN ost_staff A5 ON (A4.object_type = 'S' AND A4.object_id = A5.staff_id) LEFT JOIN ost_thread A6 ON (A1.ticket_id = A6.object_id AND A6.object_type = 'C') LEFT JOIN ost_thread_referral A7 ON (A6.id = A7.thread_id) LEFT JOIN ost_staff A8 ON (A7.object_type = 'S' AND A7.object_id = A8.staff_id) LEFT JOIN ost_department B0 ON (A4.object_type = 'D' AND A4.object_id = B0.id) LEFT JOIN ost_department B1 ON (A7.object_type = 'D' AND A7.object_id = B1.id) LEFT JOIN ost_ticket__cdata B2 ON (A1.ticket_id = B2.ticket_id) LEFT JOIN ost_ticket_priority B3 ON (B2.priority = B3.priority_id) LEFT JOIN ost_user B4 ON (A1.user_id = B4.id) LEFT JOIN ost_staff B5 ON (A1.staff_id = B5.staff_id) LEFT JOIN ost_team B6 ON (A1.team_id = B6.team_id) LEFT JOIN ost_lock B7 ON (A1.lock_id = B7.lock_id) WHERE A2.state = 'open' AND ((A2.state = 'open' AND (A1.staff_id = 1 OR A5.staff_id = 1 OR A6.object_type = 'C' AND A8.staff_id = 1)) OR A1.dept_id IN (1, 3) OR B0.id IN (1, 3) OR A6.object_type = 'C' AND B1.id IN (1, 3)) AND (A1.ticket_pid IS NULL OR A1.flags & 8 != 0) GROUP BY A1.ticket_id ORDER BY B3.priority_urgency ASC, A1.lastupdate DESC LIMIT 25]

Unknown column 'B2.priority' in 'field list' 
---- Backtrace ---- 
#0 (root)/include/mysqli.php(201): osTicket->logDBError('DB Error #1054', '[SELECT A1.num...') #1 (root)/include/class.orm.php(3466): db_query('SELECT A1.numb...', true, true) 
#2 (root)/include/class.orm.php(3513): MySqlExecutor->execute() 
#3 (root)/include/class.orm.php(2093): MySqlExecutor->getArray() 
#4 (root)/include/class.orm.php(2043): HashArrayIterator->{closure}() 
#5 (root)/include/class.orm.php(2022): CallbackSimpleIterator->next() 
#6 (root)/include/class.orm.php(2031): CallbackSimpleIterator->rewind() 
#7 (root)/include/class.orm.php(1703): CallbackSimpleIterator->valid() 
#8 (root)/include/class.orm.php(1713): CachedResultSet->fillTo(9223372036854775807) 
#9 (root)/include/class.orm.php(1729): CachedResultSet->asArray() 
#10 (root)/include/staff/templates/queue-tickets.tmpl.php(262): CachedResultSet->getIterator() 
#11 (root)/scp/tickets.php(561): require_once('(root)/i...') 
#12 (root)/scp/index.php(17): require('(root)/s...') 
#13 {main}

and this error

[INSERT INTO ost_ticket__cdata SET priority=3, ticket_id= 7 ON DUPLICATE KEY UPDATE priority=3]

Unknown column 'priority' in 'field list' 
---- Backtrace ---- 
#0 (root)/include/mysqli.php(201): osTicket->logDBError('DB Error #1054', '[INSERT INTO o...') #1 (root)/include/class.dynamic_forms.php(381): db_query('INSERT INTOos...') 
#2 (root)/include/class.dynamic_forms.php(392): DynamicForm::updateDynamicDataView(Object(DynamicFormEntryAnswer), NULL) 
#3 (root)/include/class.signal.php(98): DynamicForm::updateDynamicFormEntryAnswer(Object(DynamicFormEntryAnswer), NULL) 
#4 (root)/include/class.orm.php(680): Signal::send('model.created', Object(DynamicFormEntryAnswer)) 
#5 (root)/include/class.dynamic_forms.php(1536): VerySimpleModel->save(false) 
#6 (root)/include/class.dynamic_forms.php(1378): DynamicFormEntryAnswer->save(false) 
#7 (root)/include/class.dynamic_forms.php(1317): DynamicFormEntry->saveAnswers(NULL, false) 
#8 (root)/include/class.ticket.php(4370): DynamicFormEntry->save() 
#9 (root)/open.php(45): Ticket::create(Array, Array, 'Web') 
#10 {main}

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

kasreb

ntozier

My first guess is that there is an issue with your ost_ticket___cdata table. Drop your ost_ticket__cdata table.

you can do that via a 3rd party DB tool or CLI.
DROP TABLE IF EXISTS ost_ticket__cdata

Once you have done that you can either run cron manually (at command line)
-or-
add a field to the Ticket Details form, save, and then delete it. That should trigger the table to be rebuilt.

kasreb

Thanks for this advice. It works.