its possible to use if else in email templates ?

altomarketing

I would to use reply email template like this: (we are migrating from other support system)

Hello %{recipient.name.first} : 
{if %{ticket.status}=close}
     hey the operator closed this ticket because blabla
{else}
    hey this ticket is still open, please answer
   {endif}

Any clue ? or any devs that make the mod for me ?

ntozier

This is not a feature in osTicket.