For most of the Users, the Thread is not being shown after Ticket creation. The agent can see the complete thread with all de answers but not the User. Every answer or Ticket update are sended correctly by email but are not abailable in the Ticket for the User.
See the pictures for more clarifity.
One picture is the Ticket in Agent Account and all the Thread is shown. The other picture is the User account and the thread is missing.
Thanks in advance
