My boss wants to have a single field that shows the lastest timestampe of either last response or last update; this new field would be something like "last touched". Does anyone have suggestions for implementing this? Should I use a stored procedure in MySql to update this custom field when the ticket is updated? Thanks for your help!!! Jerry

Sorry this isn't anything that I have ever considered doing.

dumb question: how do I close a conversation in this forum?

By asking that a mod close it. 🙂

I've closed it for you.

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