Can I use google web designer or dreamweaver to change the code. Eg background colour etc?

You can use whatever tool(s) you are comfortable with to edit HTML/PHP, .js, and CSS files.

How to you know what page to edit. Eg I want to change something on the ''Open a new Ticket page"?

I look for a string on the page, and then search the files for the string.
So if the string (text) on the page says "Open a new Ticket", then i would search for that in all files in the project.

You can also look in:
/include/client for User UI
and
/include/staff for Agent UI

If you cant find something even with search then you can ask and someone here might be able to point you in the right direction.

    Very welcome. Should I close this thread and mark it resolved, or do you want me to leave it open in case you have more related questions?

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