Trim Email Thread Entry

ganapathi

Hi, am using osticket 1.15.2 version and expecting to trim the thread on view which is created by email source based on Adding ReadMore link to expand previous email history if user/customer reverted using email.

Usually i understand that , previous email history will use below mentioned html tag which needs to suppress for better thread view if user send email with very long history.

'blockquote', // Standard quote block tag
'div.moz-cite-prefix', // Thunderbird
'div.gmail_extra', 'div.gmail_quote', // Gmail

Anybody suggest the way to do this.

ntozier

Have you tried:
Edit your email template.
Add the Reply Separator Tag to the template before you quote the rest of the thread.
Your Reply Separator Tag is located at Admin panel -> Emails - > Settings