Server Information
osTicket Version v1.15.2 (cb6766e) — Up to date
Web Server Software Apache/2.4.29 (Ubuntu)
MySQL Version 5.7.34
PHP Version 7.2.24-0ubuntu0.18.04.8
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended
Database Information and Usage
Schema osticket (localhost)
Schema Signature add628927ee030469f5d3272ebda1e16
Space Used 1506.34 MiB
Space for Attachments 1345.52 MiB
Timezone EDT (Interpreted as America/New_York)
Installed Language Packs
English - US (English)
en_US — include/i18n/en_US
I did follow the setup guide originally and it has worked for a long time with no modifications. Now it occasionally will stop connecting to IMAP and/or SMTP, then the only way to fix it is to login as the gmail user in Chrome and run their auth page:
https://accounts.google.com/DisplayUnlockCaptcha
Then Save Changes on the Update Email Tab (with no changes).