Hello,
We're looking into a new helpdesk system, and so far my impression of osTicket is great (just based on the website & documentation). I see that it's possible to create Canned Responses (saved replies, or as we call them, snippets), which is something we're using a lot in our current system.
I'm wondering, though: is it possible for us to create translations of those Canned Responses (just like it seems possible for Email templates)? Some of our support agents will be replying in other languages, but we'd love to centralise the Canned Replies so that our answers are consistent across languages.
Many thanks!