We have started encrypted mail within our company, there for a few encrypted mails arrive in our helpdesk mailbox and are imported to osTicket.
We are planning to get rid of the mailbox and want to work only within osTicket, but handling encrypted e-mails is currently not possible.
It would be nice if an S/MIME encrypted E-Mail ist just attached (encrypted) to the osTicket Thread.
An employee can still open the message via Outlook as long as the S/MIME privatey key is avaible/configured in this outlook.
Currently an S/MIME encrypted mail results in an empty thread. Currently, the employees have to check for these e-mails manually in the mailbox
Thanks an best regards