I am having a terrible time trying to figure out how to stop end user emails from going out. In some of my previous posts, I have mentioned that I am using osTicket for internal use only, meaning no outside end user will be interacting with the system.
I have been doing some serious testing for the last 3 to 4 months and with much help from everyone here (Very appreciated by the way) I was able to satisfy many of the requirements needed by my company. I understand that osTicket was built for the end user in mind and the "Disable Email" requirement is still a much discussed topic. I want to be clear, I am not asking how to disable the email, rather, I just do not want one going out to the end user as the system wants. Here is my scenario to better clarify:
As an admin/agent, I enter a ticket manually. When everything is said and done and all requirements are met, I create the ticket. The system, as I have it configured at this time, is set to alert all agents (if no dept is selected) and an email goes out to the users email on file. To ensure that this email goes no where, I put in a bogus email. I knew that if it did try to send, it would bounce back into my defined email box, which it does. This tells me that the system is attempting to send out an email to the end user. How do I stop this if possible?
Thank you for any advise,
forum moderator note (ntozier): This Post was Edited to remove the really bad formatting that you had in your post.