it show daemon error, and show error exact the same in the mail log, 
it appear case error one of collaborator have format:
email: nameuser@domain.com
name: nameuser" 
(quotation mark / double quote only 1 )
remove the double quote, email working fine
tested: osTicket (v1.14.2)
php: php-7.2.24-1
os: centos linux
unknown user: "nameuser1"
,> (expanded from ,>):
    bad address syntax
,> (expanded from ,>): bad address syntax
,> (expanded from ,>): bad address syntax
,> (expanded from ,>): bad address syntax
,> (expanded from ,>): bad address syntax
,> (expanded from ,>): bad address syntax