Tickets not being marked Read if closed

robertw

When an agent closes a ticket without responding (say for a duplicated ticket), OSTicket is not marking it as read and leaving the subject line and number as bolded. Is there a setting we may be missing?

We just upgraded to 1.15.2 from a very old version of OSTicket (I believe it was 1.13 before).

ntozier

Bold means unanswered. So You would need to reply to it,
or
click on it,
click the gear in the upper right,
Click on the Mark as Answered

robertw

Hello, thanks for the reply.

darkpepe

Sry for bump, but "Mark as Answered" does not seem to be available when ticket is closes already.

Any fix for that?

Thx

KevinTheJedi

@darkpepe

~~Closed Tickets are considered "answered" as they are Closed.~~

I am wrong on the above, my apologies. Yes, you cannot mark closed tickets as answered as they have been "resolved" (set to a status with a closed state).

Cheers.